© 2024 www.rachelyamada-ux.com
Rachel Yamada
Torrance, CA ⧫ rachelyamada01@gmail.com ⧫ www.rachelyamada-ux.com
My background in human behavior allows me to go beyond aesthetics, delving into the details of user interactions. Employing empathy as a driving force, I design interfaces that cater to the diverse needs and emotions of users.
Skills & Tools
Tools: Figma, Miro, Trello, Google Workspace, Wix Studio, VsCode, Canva
User Research: Surveys, Interviews, Usability Testing, Card Sorting, Persona Development, Information Architecture, User Journey Mapping, Analysis
User Interface Design: Responsive Web Development, HTML/CSS Basics, Attention to Detail, Creativity and Innovation, Data-Driven Decision Making, Typography, Hierarchy
Customer Service: Communication, Empathy
Additional Professional Experience
Talbots
Remote
Sales Associate
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Upheld a welcoming and hospitable environment and attitude to clients, consistently receiving high satisfaction scores
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Maintained knowledge of new monthly merchandise as well as older product, ensuring the ability to assist guests efficiently and recall the availability of the requested item
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Guided clients through new merchandise and informed them of current promotions and upcoming events to maintain motivation and interest in the brand
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Conducted personalized style appointments while raising confidence in her body, building deeper relationships in the process
October 2024 - October 2025
Certifications
User Experience and Design Thinking
Interface Design
Visual Design
Web Design
Projects
Refining Player Insights and Accessibility in Overwatch 2
Remote
UX Researcher & Designer
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Conducted user research to gather insights on player activity and gauged overall satisfaction with the product to identify key areas for improvement and inform design decisions
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Analyzed reviews to understand pain points from both gamers and general users
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Condensed data into user personas and journey maps to foster empathy and ensure alignment with user needs
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Organized card-sorting activity with participants to inform information architecture
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Utilized Figma to create wireframes and prototypes
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Tested multiple iterations of designs to continuously improve product
May 2024 - Present
GBCS University Redesign
Remote
UX Designer
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Analyzed existing website and gathered insights into levels of usability and accessibility
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Utilized Figma to create wireframes, adhering to desired design themes and direction
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Actively requested feedback from CEO, VP of Technology, Team Lead and colleagues to find ways to continuously improve product
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Researched user needs and frustrations to pinpoint areas that need improvement while creating solutions to meet those needs
December 2024 - Present
Experience
SkyIT Services - Subsidiary of GBCS Group
Remote
UX / UI & 3D Graphic Design Intern
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Conducted gap analyses to identify differences and areas of improvement between the desired design and the current one
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Collaborated closely with the CEO, VP of Technology and colleagues to receive feedback and confirm design direction
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Utilized Canva to create eye-catching design posts to increase company visibility and client retention
December 2024 - Present
University of California, Irvine - Department of Continuing Education
Remote
UX / UI Design and Research Apprentice
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Dedicated 350+ hours of learning and application of UX research and design principles
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Collaborated closely with peers and instructors to ensure design standards are met
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Actively requested feedback to continuously improve skills used to thoroughly complete projects
July 2023 - January 2024
Education
B.S. Psychology
Stockton, CA
University of the Pacific, CA
September 2019 - May 2024
UX / UI Design Program
Remote
University of California, Irvine
July 2023 - January 2024